Tickets will be sent out by first class post or if within 5 days of the performance, held care of the Box Office. These tickets can be collected on presentation of the Debit/Credit Card used to make your booking and your booking confirmation if you have booked online.
Tickets will not normally be refunded. However JAM may be able to resell tickets on a customer’s behalf, if the event is sold out.
JAM reserves the right to refuse entry to any of its venues and/or ask any person to leave the venue and take any appropriate action to enforce this right.
Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the house manager.
Mobile phones, pagers and watches must be silenced at all times. The use of cameras, tape-recorders or any digital recording, photographing or imaging devices is strictly forbidden.
Ticket holders consent to the recording and filming of themselves as members of the audience. JAM will own all intellectual property in the recordings and members of the audience will assign all copyright and waive their moral rights in such recordings.
JAM reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.
JAM is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Data is collected from visitors to the site though use of online forms, from emails from users and from user transactions on this site. We will not contact you if you have chosen to opt out of receiving information from us.
We will use your personal information to keep you informed about events, news and offers. If you have chosen to receive them, we will also provide you with e-mail bulletins and other e-mail alerts letting you stay up-to-date about relevant offers.
We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties.
We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.
The type of information we will collect about you includes:
Your phone number
Your email address
We will never collect sensitive information about you without your explicit consent.
From time to time our website may contain links to other websites. We are not responsible for the privacy practices or content of other websites so please refer to those websites’ privacy policies.
If you are under 18 years old, you must obtain your parent or guardian’s consent before providing your personal information to our website.
We may release your personal information or use your information, if we believe it is necessary to comply with laws or regulations, if requested to do so by police investigating illegal activities, to enforce compliance with our terms and conditions, or to protect our services and other users.
We take precautions to protect your information, and our website has security measures in place for secure online transactions. All personal information we receive is stored on a server in a secure environment. Only employees and approved contractors and developers who need the information to perform specific jobs have access to personal information.
If you have any questions/comments about privacy, you should email us at
1. Maintaining your state within the site, particularly when using our online store.
2. Providing analytics about our site visitors and how they are using the site.
They are not used to target advertising and the data we store or retrieve from them is not sold or transferred to third parties except for the purposes above.