TERMS and CONDITIONS
Email confirmation will be automatically sent for tickets bought on-line or over the phone. We will not post tickets to reduce printing and paper use.
Tickets will not normally be refunded. However JAM may be able to resell tickets on a customer’s behalf, if the event is sold out.
Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the house manager.
Mobile phones, pagers and watches must be silenced at all times. The use of cameras, tape-recorders or any digital recording, photographing or imaging devices is strictly forbidden.
Ticket holders consent to the recording and filming of themselves as members of the audience. JAM will own all intellectual property in the recordings and members of the audience will assign all copyright and waive their moral rights in such recordings.
JAM reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange. JAM reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.
COOKIES
JAM’s website does use cookies. They are used for:
1. Maintaining your state within the site, particularly when using our online store.
2. Providing analytics about our site visitors and how they are using the site.
They are not used to target advertising and the data we store or retrieve from them is not sold or transferred to third parties except for the purposes above.
You can refuse cookies set by this site by using your browser and this should not impact your usage of our site features.
If you have any questions about the way we use cookies on this site then please email us at in**@ja********.org
PRIVACY POLICY
As detailed on our website, JAM is committed to protecting your privacy. We will only use the information that we collect about you lawfully, adhering to the latest Information Commissioner’s Office regulations.
The personal information we hold is provided to us directly by you from one of the following reasons; visiting JAM’s website and use of its online forms, from emails from you and/or from your transactions on this site or by telephone. We will not contact you if you have chosen to opt out of receiving information from us.
We currently collect and process the following information about you: Your name, Your address, Your phone number, Your email address
We use your personal information to keep you informed about events, news and offers. If you have chosen to receive them, we will also provide you with e-mail bulletins and other e-mail alerts letting you stay up-to-date about relevant offers.
We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties.
We will never collect sensitive information about you without your explicit consent.
From time to time our website may contain links to other websites. We are not responsible for the privacy practices or content of other websites so please refer to those websites’ privacy policies.
If you are under 18 years old, you must obtain your parent or guardian’s consent before providing your personal information to our website.
We may release your personal information or use your information, if we believe it is necessary to comply with laws or regulations, if requested to do so by police investigating illegal activities, to enforce compliance with our terms and conditions, or to protect our services and other users.
We take precautions to protect your information and our website has security measures in place for secure online transactions. All personal information we receive is stored on a server in a secure environment. Only employees and approved contractors and developers who need the information to perform specific jobs have access to personal information.
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by JAM in the manner set out in this Privacy Policy. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
Under the UK General Data Protection Regulation (UKGDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting in**@ja********.org .
To conclude, your data protection rights include:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you have any questions, comments, requests or complaints about our use of your personal information, please contact us at in**@ja********.org
You can also complain to the ICO if you are unhappy with how we have used your data via
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
DIVERSITY & INCLUSION
JAM is committed to a comprehensive Diversity & Inclusion Policy in employment of freelancers, staff, performers, artists and composers in which individuals are selected and treated on the basis of their relevant merits and abilities without regard to gender, marital status, having or not having dependents, disability, race, ethnicity, age, sexual orientation or religion/belief. We aim to maximise diversity and inclusivity to people of all ages, class, geography, backgrounds and dis/ability to experience JAM’s work.
JAM works tirelessly to involve as wide a spectrum of composers, performers and artists as possible, as well as reaching out to as wide an audience as possible. We believe that equal opportunity is fundamental to achieving our aims and activities. We aim to maximise diversity and inclusivity through-out all that we do, amongst all with whom we work, audiences we target and perform to, as well as venues we perform in.
EMPLOYMENT
JAM is committed to a comprehensive policy of equal opportunities in employment of staff, performers, artists and composers in which individuals are selected and treated on the basis of their relevant merits and abilities without regard to gender, marital/civil partnership status, having or not having dependents, gender reassignment, disability, race, age, sexual orientation or religion/belief or lack of any religion/belief.
We are opposed to all forms of unlawful and unfair discrimination. All who work with JAM will be treated fairly and will not be discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit are made objectively and without unlawful discrimination. We recognise that the provision of equal opportunities is not only good management practice, it also makes for an inclusive, open and productive environment in which all persons are treated with respect. Our equal opportunities policy will help all those who work with us to develop to their full potential. Their talents and resources will be utilised fully to maximise the enrichment of their experience and new music-making as a whole.
All involved with JAM receive equally favourable treatment on grounds relevant to good employment practice. JAM encourages open dialogue of comments and complaints and will take appropriate action to address any such matters.
THIRD PARTIES
JAM will collaborate with like-minded organisations to achieve a diverse and approachable programme of the arts, open-minded choice of performers, and far-reaching marketing activity to encourage a cultural diversity in its audience.
AUDIENCES
As above, JAM will implement a multi-media marketing strategy to reach a targeted yet wide spectrum of people and drive audience development. In addition to hearing performances live, JAM will make extracts of its activity available digitally giving access to people of all ages, class, geography and dis/ability to experience JAM’s work.
VENUES
MONITORING & REVIEW
SAFEGUARDING POLICY
Primary schools singing
Over 2023, we will work alongside the schools’ professionals who will be DBS approved and safeguarding trained accordingly. These professionals will be with the children at all times. Whilst all JAM’s personnel hold DBS Enhanced certificates as below, we will never be alone with the children to ensure utmost safeguarding.
John Frederick Hudson: DBS Enhanced Number is 001717650863
Sarah Armitage: DBS Enhanced Number is 001832715196 & KCC Chaperone license.VKCL514950402
Ed Armitage: DBS Enhanced Number is 001717454346
Claudia Ott: DBS Enhanced Number is 001805581427
We will organise signed permission forms allowing photographs and/or film, checking with each school prior to any usage.
JAM regularly reviews safeguarding with the schools, clubs and education hubs it works with, sharing updates and knowledge within the organisation. On this basis, JAM has safely worked with these organisations on Romney Marsh since 2014, being asked to work together again each year.
Community art workshops
Involving over 50s at the Romney Marsh Care Hub, these art workshops will be overseen by JAM personnel approved as above, and DBS holding leaders at the Romney Marsh Community Hub.
Community Singing workshops
Uniting Romney Marsh Care Hub and primary school children, these workshops will be overseen by JAM personnel approved as above, DBS holding leaders at the Hub and school teachers.
Community music recitals
Involving over 50s at the Romney Marsh Care Hub, these music recitals by visiting professional musicians will be overseen by JAM personnel approved as above, and DBS holding leaders at the Romney Marsh Community Hub.
JAM on the Marsh
Each year, JAM on the Marsh features a minimum of 60 music, theatre, art, photography, poetry and children’s events. Every attention is paid to safety and inclusion of all (audience, participants, volunteers, artists and colleagues) at these events. Risk assessments are conducted for all venues. Necessary licences are obtained. Most venues have disabled access and loop hearing systems. In addition to young people who may come to our events, children and young people will participate in events. John, Sarah, Ed and Claudia will lead the delivery of all JAM on the Marsh events alongside parents, teachers and chaperones. As above, John, Sarah, Ed and Claudia are all DBS checked.
ENVIRONMENTAL POLICY
Introduction:
As a festival rooted in the unique and fragile environment of Kent’s Romney Marsh, JAM is committed to minimising its environmental impact. Our approach to sustainability recognises that our cultural activities can coexist with nature in a way that protects and enhances the environment for future generations. This policy outlines our commitment to environmental responsibility and the specific actions we take to ensure sustainable planning and practices are embedded into every aspect of the JAM on the Marsh festival.
Core Principles
- Sustainability – We aim to minimise our carbon footprint and reduce waste, using resources efficiently and responsibly.
- Biodiversity Protection – We commit to protecting the diverse ecosystems of Romney Marsh, ensuring our activities do not disrupt local wildlife or natural habitats.
- Community Engagement – We will actively engage festival attendees, artists, and volunteers in environmentally conscious practices and encourage them to become advocates for sustainability.
- Continuous Improvement – Our environmental policy will be reviewed annually to ensure that we adopt best practices and adapt to new sustainability challenges.
Key Commitments:
1. Reducing Carbon Footprint
- Energy Efficiency: We will prioritise venues and operations that use energy from renewable sources where possible. Outdoor performances will leverage natural light, and low-energy lighting and sound systems will be employed for indoor events.
- Sustainable Transport: We will promote the use of public transportation, car-sharing, cycling, and walking to reduce emissions from festival-related travel. Shuttle services between venues and transportation hubs will be powered by electric or low-emission vehicles when possible.
- Digital Solutions: We will reduce the need for printed materials by utilising digital tickets, e-programmes, and online promotional tools. When printing is necessary, recycled materials will be used, when possible.
2. Waste Reduction and Management
- Zero Waste Goal: We aim to minimise waste through reduction, reuse and recycling strategies.
- Recycling: Clearly labelled bins for recycling will be positioned at all festival locations. We will work closely with our venues to ensure materials are properly sorted and processed by waste management companies.
- Minimising Single-Use Plastics: The festival will eliminate single-use plastics by working with artists, venues and suppliers who commit to sustainable packaging. All food and drink packaging will be compostable or recyclable. Artists will be encouraged to bring their own reuseable drinks bottles. Venues will serve drinks in cups or glasses that will be washed and reused.
3. Protecting Local Biodiversity
- Venue Selection: Our festival venues will be chosen with care to ensure they do not disturb sensitive wildlife or natural habitats. We will avoid any construction or infrastructure that could have a negative impact on the local ecosystem.
- Eco-friendly Installations: Any temporary structures or art installations will be created from environmentally friendly, reusable or recycled materials and will be designed to have a minimal ecological footprint.
- Noise Control: We will monitor and manage noise levels to avoid disrupting wildlife and local communities, particularly during evening events.
4. Engaging and Educating the Community
- E-comms: JAM’s Environmental Policy, related projects and reminders about sustainable travel to JAM on the Marsh events will be promoted on our website, social media & e-marketing.
- Sustainability Workshops: We will offer educational sessions and workshops to inform festival attendees about environmental issues, particularly those relevant to Romney Marsh’s ecosystem, and inspire more sustainable behaviours.
- Artist and Venue Partnership: Artists and venues will be encouraged to adopt sustainable practices. They will be provided with resources to minimise waste, reduce energy use and source materials responsibly.
- Eco-Friendly Merchandise: Any festival merchandise will be produced sustainably, using ethically sourced, organic or recycled materials.
Monitoring and Reporting:
We will track and measure our environmental impact annually, using key performance indicators (KPIs) such as waste reduction rates, carbon emissions and energy usage. Feedback from festival participants, local stakeholders, and environmental experts will be incorporated into the review process. Progress will be reported transparently to the public through the festival’s website and social media platforms.
Collaboration and Partnerships:
JAM will collaborate with environmental organisations, local authorities and sustainability experts to ensure that our initiatives are grounded in best practices. We will also seek to build partnerships with green companies, eco-friendly sponsors and innovators in sustainability.
Conclusion:
JAM is dedicated to being a cultural leader in environmental responsibility, demonstrating that the arts and environmental stewardship can go hand in hand. Through this policy, we aim to create a festival experience that not only celebrates art and community but also respects and preserves the unique landscape of Kent’s Romney Marsh.
VOLUNTEER POLICY
Adhering to latest Volunteering England/Home Office guidance, JAM’s Volunteer Policy ensures that volunteering is a valuable, safe & fair experience for all.
- All volunteers are treated fairly.
- JAM is an inclusive organisation, creating opportunities to welcome volunteers of all ages from 17 years old, backgrounds and abilities.
- JAM will reimburse volunteers for out-of-pocket expenses only e.g. travel and subsistence.
- As part of our Health and Safety policy, JAM undertakes venue by venue risk assessment which is shared with our volunteers.
- All volunteers have access to tea, coffee and tap water at each venue, and we encourage each to bring a re-useable water bottle.
- Volunteers are given JOTM T-shirts so they are identifiable as well as suncream and high visibility jackets for all outdoor events.
- JAM offers First Aid training to those who are not up-to-date.
- JAM runs a rota ensuring volunteers have time off and are able to enjoy events free-of-charge.
- Sarah Armitage (JAM Administrator) is DBS checked and holds a Chaperone Licence until May 2026; she will accompany the volunteers at all events with vulnerable people.
- Volunteers are covered in JOTM public liability insurance with Zurich Insurance.