Email confirmation will be automatically sent for tickets bought on-line or over the phone. We will not post tickets to reduce printing and paper use.

Tickets will not normally be refunded. However JAM may be able to resell tickets on a customer’s behalf, if the event is sold out.

Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the house manager.

Mobile phones, pagers and watches must be silenced at all times. The use of cameras, tape-recorders or any digital recording, photographing or imaging devices is strictly forbidden.

Ticket holders consent to the recording and filming of themselves as members of the audience. JAM will own all intellectual property in the recordings and members of the audience will assign all copyright and waive their moral rights in such recordings. 

JAM reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange. JAM reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.


JAM’s website does use cookies. They are used for:
1. Maintaining your state within the site, particularly when using our online store.
2. Providing analytics about our site visitors and how they are using the site.

They are not used to target advertising and the data we store or retrieve from them is not sold or transferred to third parties except for the purposes above.

You can refuse cookies set by this site by using your browser and this should not impact your usage of our site features.

If you have any questions about the way we use cookies on this site then please email us at


As detailed on our website, JAM is committed to protecting your privacy. We will only use the information that we collect about you lawfully, adhering to the latest Information Commissioner’s Office regulations.

The personal information we hold is provided to us directly by you from one of the following reasons; visiting JAM’s website and use of its online forms, from emails from you and/or from your transactions on this site or by telephone. We will not contact you if you have chosen to opt out of receiving information from us.

We currently collect and process the following information about you: Your name, Your address, Your phone number, Your email address

We use your personal information to keep you informed about events, news and offers. If you have chosen to receive them, we will also provide you with e-mail bulletins and other e-mail alerts letting you stay up-to-date about relevant offers.

We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties.

We will never collect sensitive information about you without your explicit consent.

From time to time our website may contain links to other websites. We are not responsible for the privacy practices or content of other websites so please refer to those websites’ privacy policies.

If you are under 18 years old, you must obtain your parent or guardian’s consent before providing your personal information to our website.

We may release your personal information or use your information, if we believe it is necessary to comply with laws or regulations, if requested to do so by police investigating illegal activities, to enforce compliance with our terms and conditions, or to protect our services and other users.

We take precautions to protect your information and our website has security measures in place for secure online transactions. All personal information we receive is stored on a server in a secure environment. Only employees and approved contractors and developers who need the information to perform specific jobs have access to personal information.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by JAM in the manner set out in this Privacy Policy. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.

Under the UK General Data Protection Regulation (UKGDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting

To conclude, your data protection rights include:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you have any questions, comments, requests or complaints about our use of your personal information, please contact us at

You can also complain to the ICO if you are unhappy with how we have used your data via

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: